Lockboxes – All You Need To Know

Here at Houst we use lockboxes for all our homes. But why? Are they safe? And why don’t we meet guests in-person?

Here’s everything you need to know:

What is a lockbox?

Simply, a lockbox is a small, external safe containing a key. Lockboxes can either be attached to a wall or a railing.

How does a lockbox work?

We use two types of lockbox: wall-mounted and railing.

  • We’ll secure a wall-mounted lockbox to a wall, usually by the entrance to the property itself.
  • We’ll normally attach a railing lockbox to a nearby bicycle rack, using a bicycle cable to secure it in place.

We provide guests with the lockbox code via an online portal, which expires at the end of their reservation. Guests will then enter the code and – depending on the lockbox type – either twist the handle or squeeze two buttons. The lockbox will open and the keys can be retrieved.

How do guests find the lockbox?

Houst provide guests with a mobilefriendly lockbox guide. This guide includes:

  • A map of the local area.
  • A step-by-step picture guide from the front door of the property to the lockbox.
  • Accompanying written instructions.
  • A diagram of how to open the lockbox.
  • The telephone number for our Guest Support Team.

See here for an example of an Houst lockbox guide.

Are my keys safe in the lockbox?

The security of your home is always our priority, so let’s take a closer look at our lockboxes:

  • Railing: MasterLock 5414. MasterLock are one of the most trusted brands in security. The lockbox has a solid zinc body and a dual-locking system for additional security. The protective cover offers defence against the elements too. These lockboxes are used widely by Britain’s NHS to access homes requiring social care.

And to be completely safe, your keys are always untagged, other than with an Houst homecode. We keep spares locked away in our office too.

Important Point: The lockboxes are almost always empty. Either your guests or our cleaners will have the keys. The lockbox is used only on changeover day.

Should I use a lockbox?

There’s a range of reasons to use a lockbox:

  1. It’s easy for guests: Not everyone wants a 20-minute house tour, or an extensive run-down of the neighbourhood. Most guests just want to check-in and chill out.
  2. 24/7 Access: Early flight? Or maybe you stayed in the bar longer than intended. A lockbox makes things easy at any time, day or night. No more curtailing of plans to meet your host.
  3. Airbnb Work Collection: Installing a lockbox means you’ll be eligible for inclusion on Airbnb’s ‘Work Collection’ – homes for business travellers.
  4. Easy Maintenance: Our maintenance partners are happy to access via the lockbox too, meaning you don’t have to wait (or pay someone…) to let them in.
  5. Friends and Family: How many times have you had to taxi a key to your mother-in-law, or leave a key under the doormat for your friend? Lockboxes are a safer and easier solution for everyone involved.
Our guides are mobile-friendly and easy to follow.

How do I install one?

No need to worry – we’ll do it for you!

If you think the railing lockbox is best for you then your Account Manager will install one at your onboard meeting.

And if the wall-mounted sounds more suitable we’ll schedule our handyman to install it a few days later (in a spot of your choice, of course).

Best of all? Your sign-up fee covers both the lockbox and its installation.


Ready to get started? Call our New Homes Advisors now on +44 203 389 8886.

Edinburgh Fringe 2019: Airsorted’s Top Tips

Edinburgh is a cultural Mecca of a city, with a rich history that champions values of inclusion and freedom of speech, particularly through the arts. With under 500,000 inhabitants, it is a relatively small city, but it punches well above its weight in the artistic world. 

The Fringe Festival is the jewel in Edinburgh’s cultural crown. It’s the biggest and most-loved arts festival on the planet – a month-long thespian takeover of almost the entire city, showcasing everything from music and theatre to comedy, dance, cabaret and art. 

And, as there’s no formal decision process to determine who gets to perform, the diversity of shows (both amazing and terrible) at the Fringe is truly something to behold. That’s all part of the fun! 

The Airsorted team in Edinburgh have been sampling the best – and worst – of this year’s acts so far. Here are their top tips on what not to miss: 

Comedy

Agnes recommends Foil, Arms and Hog: The internet sensations return for their tenth sold-out Fringe in a row. The Irish comedy group have been a fixture at the festival for years now, and with good reason. Observational and topical, their comedy is hard to pin to a specific genre. Agnes has seen them three years running! Buy Tickets.

Andrew recommends Weegie Hink Ae That? Presents: Nae Bother: Possibly having searched for the most Scottish show he could find, Andrew’s pick is a sketch-based comedy show riffing left, right and centre on Scottish culture and society. Buy Tickets.

Fringe Party Edinburgh
Revellers on Royal Mile

Music

Helen recommends Abandoman – Road to Coachella: What happens when you combine audience heckles with hip hop, pop, house and more? Abandoman happens. An improvised music show where audience participation is mandatory – it’s an entirely different show each night! Buy Tickets.

Ruta recommends Baby Wants Candy: Not dissimilar is Baby Wants Candy, which each night begins by asking the audience to shout out a new title. A full band, entirely improvised musical then develops over the following 60 minutes, never to be performed again! Buy Tickets.

Variety at Edinburgh Fringe
The Fringe is all about variety!

Spoken Word

Amber recommends James Rowland’s Revelations: Story-telling at its best, and the Fringe at its most thrillingly intimate. Rowland tells Edinburgh the tale of his sperm donation… and then what happened next. The winner of the ThreeWeeksEditors Award 2018. Buy Tickets.

Harry recommends Mythos: Stephen Fry’s one-man show is his first for over 40 years. An exploration of Greek mythology, Fry brings to life the gods, heroes and creatures of the ancient myths. From Hesiod to Narcissus, expect insight and humour in this trilogy of shows. Buy Tickets.


If it’s too late for you to get involved with the Fringe this year then don’t worry, there’s always next year! Why not make it an extra memorable trip and stay in one of these incredible Airbnb properties too.

And if you’re interested in hosting during the Festival then take a look at this guide.

Wondering how much you could earn? Head to our Pricing Calculator for an immediate estimate.

Optimise your Airbnb – 5 Pro Tips You Didn’t Know

As an Account Manager at Airsorted – the world’s largest Airbnb management company – I know a thing or two about optimising your listing.

There’s plenty of blogs out there suggesting you throw a rug here, leave a plant pot there, and ensure you keep the tea bags topped up. That’s important, but certain tips only reveal themselves with experience.

1. Don’t turn off ‘Instant Book’.

Instant Book. Sounds scary, doesn’t it? Up there with ‘Golden Goal’.

It isn’t.

Airbnb simply wants to make it as easy and quick as possible for guests to book their stay (before they lose interest or change their mind). So they promote properties with Instant Book turned on, and relegate those that don’t.

A search for Airbnb listings in Cape Town showed that:

  • A huge 62.4% of the first page results had Instant Book on.
  • Just 39.6% of the second page had Instant Book on.

The Instant Book properties were being pushed forward.

Now here’s the secret. You can cancel all Instant Book reservations penalty-free up to and including the day of check-in. When cancelling online you must select ‘I am uncomfortable with the reservation’ as your reason. Any other selection will result in a penalty.

Airbnb cancellation instant book
With great power comes great responsibility…

Likewise, if phoning Airbnb, the magic words are “I am uncomfortable”. Stand your ground, know your rights, and be safe in the knowledge that you do have complete control over the guests you welcome!

2. Change your property location.

Wait, what?

Okay, so whilst you can’t actually uproot your house and plant it outside London Eye you can make your Airbnb location more attractive.

airbnb adjust location pin
Looks about right.

Airbnb does not show a guest your specific location until they’ve booked. It would be a little risky if they did – anyone could know when the property was empty. Instead, during set-up, you’ll be asked to set an approximate location of your home.

You can use this tool to nudge your home slightly further towards that trendy high street or tourist hotspot. Don’t go mad though – its important to set guest expectations too!

3. Not all amenities are born equal.

Selecting certain property features boosts the visibility of your listing. You’ll also be automatically included as part of Airbnb’s ‘Work Collection’ – that is, Airbnb for business travellers.

This is a growing market on Airbnb. It now accounts for over 15% of all Airbnb stays!

Here is a list of exactly what you’ll need:

  • Iron
  • Laptop-friendly workspace
  • Hangers
  • Hair dryer
  • ‘Essentials’ (toilet paper, soap, towels, bed linens, and pillows)
  • Internet and WiFi (they are separate amenities on Airbnb!)
  • Shampoo
  • 24-hour self check-in (a key lockbox, keypad, smartlock, or by getting the key or access from a concierge)
  • Smoke detector
  • Carbon monoxide detector — they’re £12 and our data shows a 7.5% uplift in occupancy for those with one installed!
  • TV
airbnb work collection business
A whole new world…

Remember, you don’t need to spend a fortune on any of the above.

4. Fill out your life host story.

Guests like to know they’re renting off a real person.

Airbnb started out as a way for people to share their sofa with passing travellers. It’s fair to say things have moved on, but the platform still has a focus on the personal, human element.

So it’s definitely worth filling out your profile. You’ll need to:

  1. Upload a profile picture featuring you! Put a face to the name. Avoid a generic picture of Big Ben or Sydney Opera House.
  2. Under ‘About Me’, write a little about why you’re hosting. It doesn’t need to be your life story though. Airbnb suggests you enter your ‘Life Motto’ but we aren’t all from California so feel free to ignore their advice.
  3. Add the languages you speak. Even if you’re French is a little, ahem,
    élémentaire its worth putting on!
  4. Upload as many forms of ID as you can, as well as your phone number and email address. Think about it – you want to know who is staying in your home, and guests would like a similar peace of mind!
profile photo airbnb
Have we met before?

5. You’ve got 5 seconds to sell your listing.

Being able to sell your Airbnb to a potential guest quickly is vital. Guests spend an average of just five seconds looking at a listing before returning to the search results.

Ensure the picture which best shows off your space is the cover photo. This is the photo guests will see alongside rival listings.

Once a guest clicks through to your page they will be presented with four more photos. This will be the first four, in order, that you arranged on the ‘Edit Photos’ screen.

Don’t show off your living room four times. Select a bedroom (or two), a kitchen, and maybe even a bathroom. It should be your home at a glance.

good listing airbnb
Good!
bad listing airbnb
Not so good!

With luck, you might get longer than five seconds.


Feels too much like hard-work? Let Airsorted take care of it for you – we’ll build your listing, find your guests, and clean your home. Find out how much you could earn with our price calculator.

These five tips were inspired by a longer article written by my colleague Jonny. His excellent, detailed tips (all 19 of them!) can be found here.

8 façons peu coûteuses de faire en sorte que vos voyageurs tombent amoureux de votre logement !

Nous l’avons déjà dit et nous le répéterons encore: des voyageurs heureux signifient des hôtes heureux.

Vous n’avez pas besoin de casser votre tirelire pour que vos invités se sentent chez eux. Quelques petites attentions peuvent faire toute la différence pour améliorer leur expérience, conduisant à de meilleures évaluations laissées par vos voyageurs et donc à une demande accrue pour votre propriété à l’avenir !

Il existe de nombreux moyens simples de permettre à vos invités de passer un séjour agréable dans votre logement. Voici nos 8 suggestions préférées :

1. Créer une station de charge téléphonique

Nous utilisons tous de plus en plus nos téléphones au quotidien, mais jamais autant que lorsque nous voyageons ! Et il n’y a rien de pire que de se rendre compte une fois arrivé et qu’il nous reste plus que 1% de batterie, que l’on a oublié son téléphone chez soi…
Dans ces situations, vos voyageurs seront ravis de voir que vous avez pensé à eux en mettant à leur disposition une station de recharge pour leur téléphone. 

Créer une station de recharge à coté d’une prise de courant n’est pas bien compliqué, et il est aussi facile de se procurer sur internet ou en boutique des stations de recharges prêtes à l’emploi pour quelques euros seulement.

Sinon, vous pouvez aussi simplement laisser vos chargeurs en évidence à disposition de vos hôtes avec un petit mot !

Pensez à laisser des câbles appropriés pour chaque type de téléphone: Micro USB, USB-C, Lightning…

2. Panier d’échantillons de produits

Tout le monde a été pris au dépourvu au moins une fois à l’aéroport en devant abandonner ses affaires de toilettes interdits en cabine (shampoing, gel douche, parfum, dentifrice, etc.)

Si cela devait arriver à vos invités, ils seront heureux de voir que vous leur avez laissé des échantillons à disposition comme à l’hôtel avec une petite note les invitant à s’en servir…

Si vous n’avez pas déjà des dizaines d’échantillons que vous avez ramené de vos précédents voyages, pouvez trouver facilement dans le commerce des flacons réutilisables qu’il ne vous restera plus qu’à remplir avant de partir !

3. Mettre en place une station de boisson

Fatigués par un long voyage et peut-être le décalage horaire, vos voyageurs apprécieront beaucoup à leur arrivée que ayez préparé et mis à leur dispositions des boissons chaudes: thé, café, accompagné de tasses et de tout ce qui pourrait ajouter une touche personnelle tel que des gâteaux fait maison.

En été, vous pouvez aussi leur préparer une boisson détox… une carafe d’eau, quelques tranches de concombre,  des rondelles de citron, un bouquet de feuilles de menthe et le tour est joué !

4. Fournir un panier de bienvenue

Lorsque vous voulez vraiment faire bonne impression sur vos invités, rien ne fonctionne mieux qu’un panier garni offert à leur arrivée avec quelques produits locaux: une bouteille de vin de la région, une spécialité culinaire, quelques douceurs ou encore des fruits de saison, le tout accompagné d’un mot de bienvenue personnalisé. Cela leur montrera que vous avez fait un effort supplémentaire pour prendre soin d’eux et ils ne manqueront pas de vous remercier en vous laissant un bon commentaire et une bonne note sur leur séjour !

5. Rendre le mot de passe wifi facile à trouver

Le moyen le plus rapide d’atteindre le cœur d’un voyageur est de lui faciliter la vie durant son séjour chez vous. En effet, ce qui peut vous paraître évident ne l’est pas forcément pour eux.

Ainsi, même si vous avez inséré sur votre profil Airbnb les données de votre WIFI, n’hésitez pas à leur laisser un mot en évidence avec le nom du réseau et le mot de passe pour se connecter. Vous pouvez aussi par exemple le mettre en évidence en l’insérant dans un petit cadre photo déposé sur la table du salon.

Par ailleurs, si vous avez un de ces mot de passe de 28 caractères compliqué, n’hésitez pas à le remplacer par un mot de passe plus facile à écrire et à mémoriser !

6. Laisser un guide d’accueil à destination de vos voyageurs

S’il y a une chose qui rend spécial un séjour dans un Airbnb, c’est la possibilité de pouvoir vivre le temps d’un séjour comme un local – bien loin des expériences aseptisées des hôtels de chaîne.

Vous pouvez améliorer grandement l’expérience de vos invités en leur faisant part de vos coups de coeur et de vos endroits préférés dans la ville et plus spécifiquement dans votre quartier. Que ce soit un bar pour prendre un café le matin ou sortir prendre un verre le soir, une boulangerie ou acheter ses viennoiseries, ou encore un musée méconnu des touristes.
Si certains évènements ont lieu durant leur séjour, n’hésitez pas non plus à leur en faire part car ils ne sont pas forcément au courant et seront ravis que vous leur en ayez fait part.

Toutes ces informations peuvent leur être présentées sous forme de petit guide touristique personnel de bienvenue que vous aurez fait vous-même ou à travers des sites spécialisés pour lui donner une touche plus professionnelle.

La société StyQR, vous permet même de créer un livret d’accueil digitale que vos invités peuvent consulter facilement sur leur téléphone en scannant un QR code et ainsi emporter avec eux durant leur visite de la ville ! (https://styqr.fr/)

C’est en tous cas un moyen sûr de rendre leur séjour plus agréable, plus spécial, et d’obtenir facilement 5 étoiles après leur séjour.

7. Laisser un adaptateur universel

Le saviez-vous ? Il y a 15 types de prises électriques dans le monde, 8 tensions (voltages) différentes et 2 types de fréquences !

Ainsi, il est fort probable que les prises des appareils électroniques de vos voyageurs ne correspondent pas au standard français…
Il serait donc dommage qu’ils commencent leur séjour de mauvais humeur en se rendant compte qu’ils ne peuvent pas recharger leur téléphone ou parce qu’ils ont oubliés d’apporter leur adaptateur.
Pour quelques euros seulement, vous pouvez leur faciliter la vie dans ces cas là en mettant à leur disposition 1 ou 2 adaptateurs universels.

N’hésitez pas cependant à leur laisser un mot indiquant que ces adaptateurs sont aussi à disposition des prochains voyageurs et qu’ils ne peuvent donc pas les emporter après leur séjour…

8. Établissez une carte du monde de vos voyageurs

Vous ne le saviez peut-être pas mais le logo d’Airbnb, qu’ils ont baptisé Belo, concrétise leur vision d’un monde où les gens peuvent se sentir chez eux n’importe où. Pour donner vie à cette vision inclusive du monde, nous avons aidé certains de nos hôtes à créer une carte du monde sur un mur de leur propriété, où chaque invité y séjournant est invité à ajouter une épinglette pour montrer d’où il vient.

Après quelques réservations, vous pourrez déjà voir une grande variété de voyageurs venant du monde entier ayant ajouté des épingles à votre carte. Cela donne l’impression à vos invités de faire parti d’une véritable communauté de voyageurs, et donne un côté interactif à leur séjour. Et puis c’est aussi une bonne idée déco !

Airbnb vs. Long-Lets: Three surprising benefits of holiday-lets for landlords

Airbnb is making life easier for Australian landlords by increasing yields, reducing wear and tear, and eliminating lengthy tenant disputes.

Increased Revenues

Here’s the problem for Australian landlords in 2019:

  1. The housing market hasn’t been this slow since 2007, when Fergie ruled the airwaves and South Africa were rugby champions.
  2. In some cities, there are more homes available than there are tenants willing to live in them.
  3. The weakening economy is forcing many renters away from high-end rentals towards the ‘bread-and-butter’ housing stock.

Supply is up and demand is down.

The consequence?

Either face long empty periods with no revenue coming in, or drastically drop the rent.

There is another option. Australian Airbnb hosts are reporting an average occupancy of 75 – 85% year round, with summer pushing that figure as high as 95%!

These Airbnb guests are not the stereotypical backpackers or “party-fiends”, but families, business professionals, and frequent travellers sick of paying exorbitant hotel fees.

Property owners looking to sell can incorporate the flexibility of Airbnb (more on this shortly) into their tenancy. For example, they could make every Monday unavailable on Airbnb, allowing agents to show prospective buyers around the property, whilst keeping the rest of the week open for guests to book.

Airsorted Lets Airbnb Long Lets
Airsorted can help you maximise occupancy using a mix of traditional and short-lets

Damage – Peace of Mind

It happens all too frequently with long-lets – a tenant ends their lease and leaves the property, only for you to discover stained carpets and a broken balcony door. It’s then up to you to fight the tenant and the residential authority to claim the deposit, often taking months. Even if you recover the entirety of the deposit it’s often not enough. 

But with Airbnb, your property is immediately checked over after every single guest.

In the unlikely event of damage, Airbnb’s Resolution Centre is the simple, quick, and easy way to claim compensation.

  1. Submit pictures of your claim.
  2. Airbnb seeks your guest’s opinion.
  3. A decision is made by Airbnb

The process is fair and transparent for hosts and guests. Most cases are resolved within one working week, and the maximum claim is $1 million USD.

Bonus Tip: Contrary to popular belief, wear and tear is much reduced with Airbnb. Your guests are generally out all day, and they won’t be moving furniture in, out, or about!

cleaner airbnb airsorted holiday long lets
Your cleaner can help check your property for damages between guest stays

Flexible Letting – It’s Your Home

Letting your property out with a traditional tenancy is as good as surrendering your home for a year.

But life moves quickly these days.

Circumstances changed? Celebrating a gathering this year? In-laws visiting…?

With Airbnb, you can block your calendar to guests at the touch of a button. All guest reservations can also be cancelled – though beware, small penalties can apply.

Move back in. Put your friends and family up in a flat, not your spare room. Take back control of your own home, whenever you need it.

airsorted airbnb holiday lets long
With Airbnb, you can make use of your property whenever you please

Like the sound of Airbnb but unsure how to get started? Airsorted can build your listing, market your flat, and manage your bookings. To find out how much your property could be earning, head to our Pricing Calculator now.

Four easy (and affordable!) tips to improve your Airbnb

Hosting a great guest experience at your Airbnb requires more than the bare necessities – although those are important!

It’s about creating a comfortable and enjoyable stay for your guests. The best way to achieve this is by supplying the right equipment and spending a little bit of time on the decoration.

Putting in some effort pays off big-time

Increase your revenue
Each potential guest spends – on average – five seconds looking at a listing. Great photos showing off a thoughtfully decorated and inviting space make your home much more likely to get bookings. And it comes as no surprise that more bookings = more revenue!

Higher return on investment
The better the amenities and feel of your property, the higher you can charge for nightly rates. Although equipping an Airbnb does require a little more effort than a long term rental, it really does pay off in the long run. Once you build up those reviews, you can charge a higher nightly rate, as guests feel satisfied they can expect comfort when booking your property. 

Fewer issues
Airbnbs are like interviews – first impressions matter. Get it right, and there will be less issues to follow. The short-term rental market values uniqueness, comfort and ease. Whilst location is key, value can be indefinitely increased by appropriate and conscious decorating.

Airsorted Airbnb Management Tips
Alexander’s Farringdon flat makes great use of little touches

Competition

Your property is your business. You need to remain competitive in a saturated market. There are thousands of active Airbnb listings at any given time. Don’t forget the other online platforms too, such as Booking.com and Expedia, or the traditional hotels and B&Bs.

People choose Airbnbs over hotels not just because its easy, but also for the personality and uniqueness of the property. They want to feel at home. If they wanted to stay in a blank space they would have booked a hotel!

Creating a home

There are four main rules to keep in mind when outfitting your property. 

  • Texture
    A shaggy rug or a velvet couch can add texture to an otherwise plain room. You can also add pillows and throws over beds and sofas to create a comfortable and luxurious space.

  • Colour
    Add a deliberate splash of colour. Less is more, but bold is better. A yellow armchair or an orange table can do the trick. A good starting point in an empty space is wall art – a cheap canvas from Ikea or K-Mart will do just fine! Abstract art makes it much easier to tie the room together, and will fit well in any property.
Airsorted Airbnb Management Tips
A splash of colour can make all the difference
  • Layers
    A rug can really tie a room together. It also works to cover any imperfections if you cannot put in new carpets. Drape a nice throw over the sofa – it will double up as a blanket in winter time.

  • Finishing touches
    The main difference from an average Airbnb and a top performing property are the finishing touches. This doesn’t mean spending lots of money on a bottle of wine for each and every guest! Consider a vibrant plant, a well placed side table, or even just a nice diffuser instead of an unsightly air-freshener.

Airsorted Airbnb Management Tips
Plants can add colour and life to rooms

Let’s face it – not everyone has time to sort out decor themselves. If you’re running short on time yourself then check out this post about the best interior design companies around.

——-

Of course, decorating isn’t the only way to maximise your earnings. A host management service like Airsorted doesn’t just take the hassle out of hosting – we also help hosts earn more by optimising pricing and listings, making use of varied letting lengths and multiple booking platforms, and always delivering a personable and professional experience to each and every guest that stays at a property. 

If you’d like to find out more about Airsorted and what we offer, head over to our main site now and use our price calculator to find out how much you could be earning from your property.

Through the Keyhole: 10 Questions with 3 Airsorted Employees

As a service that works closely with many different people, from hosts to housekeepers to handymen and guests, there’s always a lot going on behind the scenes at Airsorted.

We caught up with three team members – Karl from Guest Experience, Jenn from Supplier Management and Sophie from Client Success – to find out more about them and what their working day looks like in the world’s largest host management business.

Karl Frewer, Guest Experience Executive

Describe yourself in three words.

Confident, outgoing, fun.

What do you do at Airsorted?

My role is to ensure that guests have a safe, easy experience when they stay at one of our hosts’ properties. This can include check-ins, issues with amenities in properties, or just sharing suggestions for fun activities to do in the local area: restaurants, local attractions, and a few hidden gems.

What’s the one thing hosts should know about your role?

We always have the interests of our hosts in mind. Guest experience is the name of our team, but really our role sits between our hosts and their guests. For example, there are some occasions when a guest will ask about something that would improve their stay, but we’ll always consider whether something could affect a property or a host negatively in future before saying yes.

What’s your favourite part of your job?

There’s a genuine satisfaction in actually helping people. I once had someone call us in tears on the phone to me because they were tired after travelling, their phone was about to die, and they were having trouble finding the lockbox to a property. It was an easy problem to fix, but I could hear the relief in her voice once she was in the property – such a great feeling!

And the hardest part?  

One of the hardest parts is communication. It’s true that guests can sometimes be difficult, but that’s part of the job. If I’d just arrived somewhere after 24 hours of travelling and the hot water wasn’t working or something, I’d be annoyed too! It’s understandable that people are upset sometimes, but making sure we communicate in the right way can solve a lot of these issues quickly.  It’s something we’re pretty good at too, and that’s amazing – but that doesn’t mean it’s easy!

What’s your hidden talent?

I did acting for a long time, so I’d say performance. It’s because of this that I really enjoy speaking in front of people and meeting new people, I think.

What do you look for in a property when you’re booking as a guest?

Personally, I’m the sort of person who, when I’m booking somewhere, I’m booking somewhere to sleep. I’ll be out most of the day exploring, so as long as the place is clean I’m happy!

What’s your top tip for hosts to get the most from Airsorted?

Generally, we try not to get in contact with hosts unless it’s absolutely necessary – we don’t want to waste people’s time. But if we do get in contact, it means it’s probably pretty important or urgent.

I’d advise hosts to do their best to respond quickly when we do get in touch. And if you take a few extra minutes to fill out your preferences in the host dashboard, that will mean we won’t need to contact you about anything unless it’s important. Doing that makes such a big difference in how effectively we can support your guests!  

What’s been your favourite moment at Airsorted so far?

Ah there was this one really nice review that a guest left. It was shared internally with the rest of the business on Slack, which was really nice as I got to enjoy a bit of recognition from both the guest and the team!

If you didn’t work at Airsorted, what would you be doing right now?

I’d probably be repairing and selling watches. I was repairing watches for a year or two before I started at Airsorted – I liked that it was customer-facing. Come to think of it, that’s what I really like about Airsorted too!

Jenn Ulloa, Senior Housekeeping Supply Analyst

Describe yourself in three words.

Energetic, positive, quick.

What do you do at Airsorted?

I look after the housekeepers. I make sure that they’re trained well, they have everything they need to complete their cleans effectively, and that we have enough housekeepers to meet the demand for cleans, all year round.

What’s the one thing hosts should know about your role?

We spend a lot of time coaching housekeepers. We’re constantly speaking to them before, during and after their cleans, in order to help them do the best job possible. So support and training definitely aren’t lacking when it comes to Airsorted’s housekeeping!

What’s your favourite part of your job?

Engaging with the housekeepers. Getting to meet them in person, learn what makes them tick outside of their job, and maintaining good relationships with them over time.

And the hardest part?  

Managing the schedules over 200 cleaners in London alone! It’s difficult, but we have a great team – so we always pull it off.

What’s your hidden talent?

Tap dancing! I used to do tap, jazz and ballet in my past life.  

What do you look for in a property when you’re booking as a guest?

Cosiness: a place that looks welcoming and doesn’t feel too sterile. I like quirkiness too – interesting books or paintings, something that shows a bit of the host’s personality and makes the property feel more human.

What’s your top tip for hosts to get the most from Airsorted?

It can be easy to forget that housekeepers will be visiting your property between each guest. As a host, it’s really important that after you’ve been staying in a property yourself, you make sure that it is suitably restocked with everything the housekeepers need to do their jobs brilliantly.

What’s been your favourite moment at Airsorted so far?

Sometimes the housekeepers that I coach will come into the office, or I’ll run into them in London – I love that! They’ll give me a hug sometimes; it’s like they’re my buddies!

If you didn’t work at Airsorted, what would you be doing right now?

I’d be working with refugees and migrants – I have a heart for humanitarian aid, and I’ve done a lot of volunteering at refugee camps which was really eye-opening. Sad to see in person, but interesting too.  

Sophie Robinson, Client Success Executive

Describe yourself in three words.

Happy, friendly, kind.

What do you do at Airsorted?

I’m the point of contact for my hosts and I’m responsible for looking after their properties when they’re being rented out. I keep a watchful eye on the condition of properties, make sure they’re performing well, and I’m available to answer any questions my hosts have.

What the one thing hosts should’s know about your role?

We want what’s best for you! Airsorted earns from commission, so it’s in our interests to make sure you are looked after and your property is earning you money. We only succeed when our hosts do.

What’s your favourite part of your job?

Going and meeting people at their properties – I love building good relationships with my hosts and finding out all the unique things about their properties. Face to face is my favourite way to get to know my hosts properly.

And the hardest part?

The hardest part is speaking to a host if something hasn’t gone quite right. The reality with hosting, and host management in general, is that there are lots of people involved: guests, housekeepers, guest support, maintenance people, hosts and more. As with other parts of the hospitality industry, like restaurants for example, no matter how well you prepare there’s always a chance that human error can occur. Dealing with these unexpected issues can be a real challenge, but it’s also so rewarding when an issue is resolved satisfyingly for everyone involved.

What’s your hidden talent?

I do life drawing! I’m just really good at drawing naked bodies. I don’t know why.

What do you look for in a property when you’re booking as a guest?

I see an Airbnb as a home away from home, so you can really get a feel for what it’s like to live somewhere else for a couple of nights. I look for good decor – to me, that’s somewhere that is a bit quirky with cool art, nice furniture… A nice environment to spend time in. A bit of an aspirational feel too, perhaps!

What’s your top tip for hosts to help them get the most from Airsorted?

Trust the service. We look after peoples’ property, something that’s both very valuable and very personal, every single day – and we really do have your best interests at heart. It’s important to us that you feel confident with us looking after your property.

What’s been your favourite moment at Airsorted so far?

I think my favourite moment is ‘Superhost Day’. This comes about once every three months, and it’s when Airbnb send emails to let us know which of our hosts have become Superhosts. I get to email lots of hosts and let them know the good news, that they’ve become Superhosts!

If you didn’t work at Airsorted, what would be doing right now?

I’d be travelling every continent of the world, having a good old adventure!

Conoce a nuestro consultor tecnológico: Vicent Rico

Con oficinas en 26 ciudades alrededor del mundo, nos encanta escuchar las historias de algunos propietarios que nos descubren antes de que lleguemos a una nueva ciudad. Esta semana  les presentamos a Vicent Rico, un consultor tecnológico internacional, que conoció Airsorted el año pasado cuando vio nuestro anuncio en el metro de Londres, mientras se dirigía a trabajar. Nos atrevemos a asegurar que esto se produjo en el momento adecuado, ya que coincidió con nuestra expansión en España, y Vicent acabó siendo uno de nuestros primeros anfitriones en Madrid.

“Cuando volví a España hace tres años, sabía que de alguna manera mi futuro iba a estar en Madrid, así que decidí no tirar el dinero en alquileres, y comprar una propiedad.”

Era la primera vez que Vicent compraba una vivienda. Se trata de  un acogedor apartamento en el popular barrio de Malasaña de Madrid, que él se ha decidido a alquilar cuando viaja, por su condición de consultor tecnológico,  por Europa, Latinoamérica y Oriente Medio.

“Me gusta que algunos viajeros puedan disfrutar de mi casa cuando estoy fuera. Nunca me atrajo la idea de que mi apartamento estuviera vacío mientras viajaba por trabajo, así que se me ocurrió la idea de ofrecerla a posibles huéspedes que estén de paso por Madrid.”

Vicent sabía que había compañías que se encargaban de la gestión de alquileres para cortos periodos de tiempo, de modo que consideró cuánto podrían coadyuvar a sus intereses al ver  la publicidad de Airsorted en Londres. Vicent, un entusiasta y fiel cliente de Airbnb como viajero, conocía el funcionamiento de esta plataforma a la perfección, pero, al mismo tiempo, era consciente de que le sería muy difícil  manejar estos alquileres si se encontraba fuera de Madrid.

“Cuando estoy de viaje, tengo acceso a mi portal de Airsorted, el cual es realmente intuitivo  y fácil de usar. En él puedo ver mi calendario, las reservas, y estar al tanto de todo lo que sucede en mi propiedad.”

Aunque Vicent ama viajar cuando está trabajando, siempre disfruta cuando vuelve a casa, y consigue pasar unos días en Madrid, una ciudad a la que le tiene un especial cariño. “A pesar de que es una de las ciudades más grandes de Europa, Madrid no ha perdido la esencia ni las tradiciones de sus barrios y bares.”

Con la rentabilidad que Vicent obtiene gracias a estos alquileres, él paga la hipoteca y reinvierte dinero para que su casa sea cada día un lugar mejor  y más cómodo. Esta es su primera propiedad, y el lugar que él llama casa, así que él quiere que sea un lugar inigualable.

Meet the travelling Consultant: Vicent Rico

With offices now in 26 cities around the world, we love hearing when hosts hear about Airsorted before launching in a new city! This week, we introduce you to Vicent Rico, the travelling consultant, who heard about Airsorted last year when he spotted our advertisement on the London underground, whilst communicating into work. The timing was perfect as this coincided with our expansion to Spain and as a result, Vicent was one of the first hosts to join our awesome hosts in Madrid!

‘When I moved back to Spain three years ago, I knew somehow that my future was going to be in Madrid, so I decided to stop wasting money on renting and buy a property instead’.

As a first time buyer and international businessman, Vicent is now letting his one-bedroom apartment in Madrid’s popular Malasaña area whilst he travels for work as an IT consultant around Europe, Latin America and the Middle East!

‘I like that people can enjoy my property while I’m away. I didn’t want my apartment to sit empty when away on business trips so I thought, why not offer it up to guests.’

Vicent had heard about companies handling property management for short-term lets and looked into what they could help with when he saw the   London. As an avid Airbnb user as a guest, Vicent was confident with how everything worked on the platform, however, he knew there was no way he could manage hosting himself while away.

‘When I’m away I have access to my Airsorted ‘dashboard’, which is really intuitive. Here I can still see my calendar and bookings, and I’m kept up to date with everything that’s going on.’

Although Vicent loves to travel with his job, he’s always happy when he returns home and gets to spend time in Madrid which is a very special city for him. ‘Even though it’s one of the largest cities in Europe, Madrid has not lost the essence and traditions that its neighbourhoods and bars have. I love coming back to this.’

With the money Vicent makes through hosting, he pays his mortgage and reinvests in the property by upgrading the flat bit by bit. This is his first property and still the place he calls home, so he wants to optimise it and continuously make improvements.

Por que o verão é a estação preferida dos anfitriões em Lisboa

Para começar, 50% dos visitantes anuais de Lisboa viajam para esta solarenga cidade entre junho e setembro. 

Como em qualquer cidade em que o Airbnb opera (que, já agora, são quase todas as cidades do mundo) a época alta significa que a procura por acomodação cresce exponencialmente e, portanto, os anfitriões podem praticar preços bastante mais altos. 

Por este motivo, é fundamental que os anfitriões que querem rentabilizar as suas propriedades ao máximo durante o verão estejam preparados. 

Por outro lado, também convém que novos anfitriões tenham o seu anúncio disponível alguns meses antes, de modo a que tenham tempo de reunir alguns comentários e avaliações nos seus anúncios antes que chegue a época alta. 

Mas o que realmente ajuda os anfitriões a terem maiores rendimentos, quer sejam novatos ou experientes, é saberem quais os picos de procura que elevam as tarifas diárias. 

A equipa da Airsorted em Lisboa investigou quais os eventos que vão trazer grandes picos de procura de Airbnb em Lisboa este verão – aqui estão eles:

Festas de Lisboa (1 de junho a 30 de junho)

Durante junho, Lisboa e Portugal no geral entram em ambiente de festa para celebrar os Santos Populares. As Festas de Lisboa, em particular, atraem milhares de turistas à capital. 

Decorrendo pelas ruas ensolaradas da cidade, mas especialmente nos bairros históricos do centro, este festival originalmente religioso tem-se desenvolvido com o tempo e oferece agora uma panóplia de eventos, destacando o domínio da cidade em áreas tão díspares como a literatura, a ciência, o desporto e o cinema.

O auge dos Santos Populares ocorre nas marchas na famosa Avenida de Liberdade, nas quais cada bairro da cidade mostra os seus talentos locais com músicos, dançarinos e artistas. As festas decorrem pela noite fora, com grupos de amigos e famílias a subirem as sete colinas, parando brevemente em cada praça para beber uma cerveja e dançar animadamente ao som da música folclórica. 

Os petiscos mais famosos da cidade – especialmente as famosas sardinhas – e vinho em abundância completam aquela que é a noite mais memorável do ano para quem viaja para Lisboa. 

No entanto, se é residente em Lisboa, é compreensível que queira fugir da azáfama da cidade e relaxar um pouco num sítio mais calmo. Se está a considerar sair de Lisboa em junho, arrendar a sua casa a curto prazo é uma excelente opção para oferecer aos turistas a oportunidade de viver como verdadeiros lisboetas – na realidade, este pico de procura significa que pode ganhar mais 60% do que o normal.

NOS Alive ’19 (11 a 13 de julho)

Decorrendo no lindíssimo Passeio Marítimo de Algés, mais de 60.000 pessoas que vão este ano ao NOS Alive vão poder assistir a concertos inesquecíveis, como Bon Iver, The Cure e Vampire Weekend.

 O festival também terá algumas bandas portuguesas a atuar, que os festivaleiros poderão ver enquanto aproveitam o sol português. Não admira que este festival esteja regularmente no top 10 de festivais de música europeus. 

Com o cenário pitoresco de Oeiras, onde rio e mar se encontram, e apenas a uma viagem de 10 minutos de comboio do centro de Lisboa, os anfitriões do Airbnb estão com sorte. A procura por acomodação em Lisboa vai ser o dobro durante o fim-de-semana do NOS Alive.

Super Bock Super Rock ‘19: 18th-20th de julho

Celebrando o seu 25º aniversário este ano, o Super Bock Super Rock é um dos maiores e mais amados festivais em Portugal. 

Embora tenha começado em 1994 como um festival de rock, o Super Bock Super Rock abrange agora um maior número de géneros de música, este ano trazendo artistas como Lana del Rey, Migos e Disclosure. 

Este ano o festival será na Praia do Meco, apenas a uma hora de autocarro de Lisboa. Isto torna o Super Bock Super Rock ideal para turistas que pretendem combinar o festival com um passeio cultural a Lisboa, ou para aqueles que não gostam de acampar e preferem reservar um Airbnb em Lisboa. Assim, os anfitriões em Lisboa podem esperar uma onda de procura elevada não só durante o fim-de-semana do festival, mas também nos dias anteriores e seguintes.

Três picos de procura de Airbnb no verão em Lisboa

  • Festas de Lisboa
    Quando: junho
    Porquê: As festas dos Santos Populares fazem com que anfitriões possam ganhar em média mais 60% do que o habitual.

  • NOS Alive
    Quando: 11-13 de julho
    Porquê: Este festival de música em Oeiras trará cerca de 60.000 festivaleiros, duplicando a procura para acomodação durante o fim-de-semana.

  • Super Bock Super Rock
    Quando:
    18-20 de julho
    Porquê: 2019 marca o 25º aniversário deste festival de rock, e a localização este ano fica a uma curta viagem de autocarro de distância – tornando-o ideal para turistas que procuram combinar o festival com uma visita cultural à capital. Espera-se que a procura por Airbnb’s aumente antes e depois do festival, duplicando durante o fim-de-semana.

Toda esta elevada procura por Airbnb’s em Lisboa durante o verão torna o alojamento local bastante tentador – mas nós sabemos que gerir um Airbnb leva bastante tempo, e dá muito trabalho, especialmente se for novato na área.

Nós estamos aqui para ajudar. Com a Airsorted, vamos gerir o seu alojamento local por si, evitando que tenha de se preocupar com as 24h de trabalho que gerir um Airbnb traz – desde responder aos hóspedes, a limpar a propriedade, trocar lençóis e toalhas, fazer o check-in… A Airsorted trata de tudo isto, e ainda mantém o anfitrião atualizado com as reservas, progresso e ganhos. 

Recomendamos que aqueles que estão a considerar tornar-se anfitriões no verão disponibilizem os seus anúncios assim que possível, para garantir que estão preparados com antecedência. Se estiver interessado/a, teremos todo o prazer em falar consigo. 

Experimente a nossa calculadora para descobrir quanto poderia fazer com a sua propriedade – poderá ficar surpreendido/a!