How Houst Superhost Kay Turned An Empty Studio Into $2000 a Month

As a host, what do you value most?

  1. Is it making sure your guests experience an authentic visit in your city? No problem, let’s draft up a neighborhood guide together and leave goodies for your guests. 
  2. Is it making sure your neighbor friends stay neighbor friends? Fair enough, let’s make sure your listing states how quiet and homey your place is. Even better – let’s get your neighbor hosting too!
  3. Is it earning enough to travel and visit family? Let’s talk numbers – nightly rates and our custom pricing algorithm to start.

Is it all 3 of these? 

Well, if so, let’s talk about advice from our partnered Superhost in San Diego, Kay. 

Kay came to us nearly a year ago after learning that her neighbor friends were hosting with us – and loving it. With a detached studio only used for family and friends, Kay had the ultimate San Diego spot – in the heart of America’s finest city, no less. Within her first weeks, Kay was up and running and absolutely smashing the peak season’s occupancy and reviews.

What’s her secret?

  1. Clear communication

For instance, Kay takes care of things like making sure the trash and recycling are taken out the way her neighbors would want (as they share bins) or leaving treats for guests, while we handle the time intensive tasks. We cover things like making sure the place is in tip top shape for a same day check out and check in or answering guest inquiries.

“I would not want to do this without the backup and work of Houst… If I did this on my own, I would have to have a day or two between every booking.”

Want to hear more from our hosts? Check out some more of our host testimonials.

2. Sharing her expertise

When hosting with us, your home will have specifics that only you have expertise with. Sometimes our cleaners will need to give specific attention to certain appliances or areas that you know have needed work in the past. This is why Kay “makes friends with the cleaners so they know they can contact me if something needs extra work.” Being able to work through specifics like this together is what has helped Kay’s flawless Airbnb reputation so far. We don’t, however, want to give the impression that your most valuable asset – your time – will be used constantly communicating with us while hosting. 

We do all of the time consuming tasks like:

  •  vetting guests
  •  answering inquiries 24/7
  •  scheduling cleans
  •  taking care of damages
  •  opening claims on Airbnb
  •  basically all of the things that would tie you down instead of free you up

Kay’s last hosting trick?

3. Personal touches.

With the help of our hosts like Kay who know how essential “having a good manager to partner with who communicates with the hosts, the cleaning crew and troubleshoots’ is, we are lucky enough to work with hosts who go the extra mile, which yields higher reviews and thus, higher occupancy. We are passionate about hosting and love it when our hosts are too.

  “The personal touch from an owner is important and makes it more rewarding for me,” and this sure shows in her reviews:

So what does Kay do with all the free time she has from working with Houst?

When Kay isn’t going the extra mile, she’s traveling a few miles while using her additional income to visit her infant granddaughters in Washington DC and Durango, Colorado.

We are honored to host with people who free themselves up by working hard, but more importantly by working smart. People who open their homes in order to open opportunities, people like Kay. 

Does this sound like you, too? Give us a ring, we’re here when you need us!

Airsorted rebrands as Houst

Airsorted has evolved. Say hello to Houst. New identity, same trusted hosting partner.

On the 20th of January, we announced to our hosts in a blog post that we have a new name and a new look. We’re excited to share with you these brand updates and why we made them.

Standing for more

We partnered with our first host five years ago this month. The business, our service, indeed the whole world of hosting has come a very long way since then. With reflection, it was increasingly clear that the business had transcended its origins – and its identity.

For starters, our name, colours and logo reflected Airbnb. That was certainly useful initially, but there’s so much more on offer now. Other booking platforms have caught up fast –, Expedia, and HomeAway together represent nearly a third of our reservations. In some cities, our in-house lettings team now advertise for longer-term tenants too.

But more importantly, we recognised that ‘Airsorted’ wasn’t reflecting the people we exist for. Our own hosts weren’t afraid to try something new and bold, leveraging their homes to finance a whole range of interests. And guests rent homes, not hotel rooms, because they want to stay in unique, interesting places: more personality, not less.

But as for us?

We looked and sounded like someone else. Our own voice and personality wasn’t able to shine through.

So with that in mind, six months ago we decided to start defining ourselves on our own terms. Our new identity Houst is bold, liberated, ambitious and full of character.

Just like our hosts, and just like the homes they let.

Take a look around our new website. We hope you like it.

What’s changed and what hasn’t

Both our service and the way hosts and guests interact with it isn’t changing, although there’s a fresh new design on the host dashboard! Don’t worry – it’s just as easy to use. Your calendar, earnings, cleans and all the rest are still exactly where you’d expect to find them. You can contact us as normal, although we’ll introduce ourselves as Houst!

In the longer-term, our new brand will bring with it some significant changes to the way we do things here. We’ll be working even closer with our hosts, to find out exactly what they need and want from their host partner. This re-framing of our relationship into a close partnership, where both parties understand what is required for success, will help us build the necessary tools for great, modern hosting and – ultimately – increase our host’s earnings.

Last but not least, over time, you’ll probably notice we sound different too. We’ll communicate like humans, speaking with simplicity and transparency. Cheers to that.

We’d love to know what you think of our new look! Send us an email on

For further information on the branding design, see Ragged Edge’s website.

New Year, New Rules: Toronto’s 2020 Airbnb Regulations

As the New Year rings in, resolutions and regulations alike have begun popping up here in Toronto. With the short term rental economy proving its endurance, Toronto city officials have jumped onboard to help shape the future of home sharing.  Regulation is a good thing because it provides clarity, but it can be confusing so we want to help to simplify it for you.

So what are the regulations?

Here’s the breakdown:

  • The regulations will only be applied to stays that are 27 days or less. Any stays longer than this will not be recognized as STR stays and the new regulations will not apply.
  • Properties being rented as an entire, private property are allowed to host guests for up to 180 nights of the year.
  • The City will claim a 4% Municipal Accommodation Tax on any Short Term Rental earnings and host are required to pay a registration fee of $50/year.
  • Short Term Rentals are to only be allowed in the owner/tenant’s “Principal Residence”. To prove principal residency, a government issued ID with the STR address should be provided.

* PLEASE NOTE all the regulations will only be applied to stays that are 27 days or less. Any stays longer than this will not be recognized as STR stays and above regulations will not apply.


The City has not given specific dates yet, but instead a general timeline. Licensing is said to begin in Spring 2020 and hosts/ homeowners will have three months to register. During those three months, the City will offer guidance and education on how to comply with the licensing rules. From here, the City will begin enforcing the regulations Summer 2020.

“Licensing is said to begin in Spring 2020 and hosts/homeowners will have three months to register.”

What does Houst think about this?

We operate globally and have experienced regulation introductions in a number of cities from London to Dubai. Regulation provides safety and clarification for hosts, which is good for the whole community.  We do believe that limiting use to Primary Residence only is overly restrictive because secondary homes make up a good proportion of Airbnb hosts and are needed for any city to meet the demand. Limiting this limits the potential a city and community can benefit from tourism.  However, it’s great that Toronto has put the day limit at 180 days and seems to be largely in favour of the benefits that home-sharing can bring. 

We encourage our hosts to stay informed with all regulatory considerations regarding their property. . You can find a thorough description and updates from the City on their website by clicking here.

**This article is intended to highlight just some of the key issues involved with home sharing. It should not be taken as formal advice. If unclear on regulation in your city, it is advised to seek professional advice.**

San Diego: Airsorted’s Year in Review

It’s been quite a year for Airsorted. We’ve grown from 9 cities to 22 and we’ve learned a lot. But we’d be lying if we said speed wobbles weren’t a thing. They are, and we’ve experienced them. More importantly, however, we’ve let the speed bumps help us navigate and adapt in new markets.

With beautiful weather all year round and tourism as its main industry, San Diego and Airsorted were fated from the start. As the first local San Diegan team member of UK-based Airsorted, I’ve experienced the progress we’ve made in the US and the obstacles we’ve had to overcome in these unknown Pacific waters. 

Here’s what we’ve learned:

1. Get with the local lingo

First and foremost, when expanding to a new city abroad it’s super important to keep the terminology relevant to that particular market. For example, when I first came on board, I had to sift through all of our content to make sure it was Americanized. If I had a penny – or maybe a cent – for every time I changed ‘optimise’ to ‘optimize’ or ‘favourite’ to ‘favorite’ I’d have a few dollars by now. Long story short, we’ve since removed ‘crockery’ from our Essential Airbnb lists and continue to embrace the American marketplace with localized lingo.

2. Don’t be afraid of ‘After Summer Bummer’

Despite nearly 365 days of summer, it’s still very common for bookings to slow down after summer’s peak season. Fear not hosts, for we have many tricks up our sleeves to help with the lulls. 

Some easy tweaks to increase occupancy are:

  • Listing and unlisting your property 
  • Closing and opening your Airbnb calendar
  • Changing the Title
  • Rearranging Photos
  • Offering Discounts

You can also check out our simple hosting tricks here.

3. Prepare for differences in Customer Expectations 

A recent study by New Voice Media found that only 25% of people in the US will hold whilst on phone after 10 minutes, compared to 64% of Brits, for whom it is a regular occurrence. 

Here in America we have very high expectations for customer service, which our Guest Experience team quickly learned. When first launching here, we experienced bumps with these higher expectations as our Communication ratings on Airbnb fell to 75% in July, a number we’re not used to seeing in our hub cities like London and Edinburgh. 

We took action and hired additional Guest Experience members and created extensive neighborhood guides to improve our transparency and service with guests. Our guest communications now average a 96.6% satisfaction rate, a drastic 21.6% increase in 3 months.

These are just a few of the things we’ve picked up on since launching in San Diego and we’re not naive enough to think we won’t find more along the way. Being a major player in the ever developing sharing economy means that adaptability is the main ingredient to stay relevant. 

Here’s to another lap around the sun. 🥂

Find out how much your home could earn you this year.

Notes on Hosting: Ancient Greek Hospitality

ancient greek hosting

Next time you get a bad Airbnb review spare a thought for poor Tantalus. Punished for all eternity in Hades, he was made to stand in a pool of water never quite able to reach the water to drink, or the fruit above him to eat. It’s the origin of the word ‘tantalising’.

His crime? Shoddy hospitality.

The wrath of Zeus

In Greek mythology, hospitality was a divine right of guests and a divine duty of hosts. All strangers, without exception, were under the protection of Zeus Xenios – the god of strangers and suppliants. A violation of hospitality was likely to provoke the wrath of the gods.


Well, there were no inns or hotels in the ancient world – in fact, this was an age before even Travellers on the wild roads were few and far between, and they were entirely dependent on the kindness of strangers along the way for shelter and food. Divine protection was a necessary insurance policy for guests.

It wasn’t a bad insurance policy for hosts either. Gods disguised themselves as mortals on a seemingly weekly basis. It was impossible to know whether the sudden appearance of a dishevelled and weary traveller was just the early Ryanair flight arrival, or an all-powerful, all-knowing, vindictive god coming to stay. So it was best to treat all guests like gods. You know, just in case.

Always check the cancellation policy

Drinking Games

Fast-forward to a mere 2500 years ago and the Greeks were making good use of their hosting skills at symposia: drinking parties.

A symposium could be a platform for great philosophers of the day – Socrates, Plato or Aristotle discussed everything from love to society and democracy. Mainly though, they were an excuse for ancient Greek blokes to get smashed and look at women. And probably sing Oasis too.

Lads’ night in…

Guests would recline in a circle, and evenings would generally begin with a feast of cheese, olives and meats. Then the drinking would begin, and a ‘master of the symposium’ was selected at random from among the guests.

Much like a university rugby captain, this man’s job was to impose drinking on everyone, imposing forfeits on those who didn’t. Forfeits ranged from dancing naked to giving piggybacks. Truly, this was the foundation of western civilisation.

History Lessons

So what can the Greeks teach us about modern hosting? Well, for starters, it’s clear Greek philosophers would almost certainly fail our guest vetting process. But surely we can all learn a little by treating hospitality as a divine responsibility – even if the threat of eternal punishment in Hades has diminished in recent years.

Happy World Philosophy Day!

Hosting on Airbnb takes 50 hours a month. So don’t do it alone. Find out how much your home could be earning with our nifty calculator. Absolutely no philosophers, cyclopes or vengeful gods allowed – we promise.

Notes on Hosting: Japan Invites The World

Japan is in the midst of a big twelve months. The Rugby World Cup? Just a warm-up. The 2020 Tokyo Olympics will see visitors from every nation on Earth arriving in this most mysterious of countries. Japan is hosting the world – what can guests expect?

Sure, expect the bright lights of Shinjuku, the centuries-old temples, and a whole range of brilliant (and sometimes weird) delicacies. But above all, expect a unique approach to hospitality… Omotenashi.

What on Earth is Omotenashi?

Omotenashi is the Japanese approach to hospitality and service.

  • ‘Omote’ means ‘the public face’: the image one may wish to present to others.
  • ‘Nashi’ means ‘nothing’.

Combined, it represents a service where there is nothing hidden, no secrets, honesty.

Where did Omotenashi begin?

geisha public face

The Japanese trace the origins of omotenashi to 16th-century tea master Sen no Rikyū, and his chakai (tea ceremony). Each chakai was considered a once-in-a-lifetime experience, so it had to be prepared and performed with the utmost care and attention.

The tea masters performed the ceremony right in front of their guests, demonstrating that nothing is hidden. But more than anything the ‘service’ had to genuine, honest. Sen no Rikyū had a poem to sum up omotenashi:

“Though you wipe your hands and brush off the dust and dirt from the vessels, what is the use of all this fuss if the heart is still impure?”

Sen no Rikyū

What does this mean today?

sushi restaurant

The concept of omotenashi is pervasive in Japan. It’s why in many restaurants the chefs prepare food right before you, or why the train conductors bow to every carriage.

Interestingly, it’s also why tipping is considered strange – rude, even. Service in the West is a transaction (extra money for good service). But as a result the friendly smiles and ‘have a great day!’ can seem a little fake.

If you’re truly performing omotenashi, then the service should be without reward. Otherwise it’s not as ‘honest, nothing hidden’ as it appears. Tipping may call sincerity into question.

Is it all good?

Omotenashi is uniquely Japanese. Foreign visitors have found elements of the concept uncomfortable or – ironically – dishonest. Some visitors just want to be left alone to enjoy their meals or shopping. Certain ryokans have even stopped the tradition of lining up outside to greet guests as a result of feedback and changing tastes.

One thing’s for sure though, people need to discover omotenashi and Japan for themselves – hundreds of thousands are about to do exactly that.

Always dreamed of experiencing Japan one day? Let your home pay for your holiday next summer. We’ll take care of your property, from listing creation to cleaning and everything in between. You take care of Tokyo.

Find out how much you could earn with our instant calculator.

Scare-bnb! Five spooky Halloween homes on Airbnb

halloween haunted airbnb

Did you feel like your last Airbnb was missing something? Fresh towels, salt and pepper… a little paranormal activity? Well, worry not. There’s a whole range of haunted Halloween hosting options out there to satisfy your needs. We’ve selected five of the creepiest, and you’ll be pleased to hear they’re all available to book now!

1. The Sealed Bedroom

Over 100 years ago, in a dark windswept manor on the Scottish coast, little Jack always complained of noises in the night. Sent back to bed, he was found dead one morning. Then the hauntings truly started. Terrified, his parents filled the room with religious symbols, and sealed the bedroom – they never set foot in it again.

Jack’s bedroom has now been painstakingly recreated in an ex-council house in Essex, England. Whilst that’s not a common horror setting, the chamber looks genuinely terrifying and visitors have sworn to unexplained noises and smells. According to one recent review, should you make it through the night, the breakfast is excellent too. Good to know.

2. The House of Trembling Madness

York is England’s most haunted city, and this is surely York’s most haunted Airbnb. Set in the shadow of York Minster (haunted, naturally), the house itself is over 650 years old, and is built on top of Norman foundations dating back to 1150 AD.

So there’s been plenty of time for ghosts to make their home here. The history of the property is unclear, however there’s been several sightings of ghostly figures down the years. Some have even reported a headless woman floating around – though that could have been a guest returning from the neighbouring pub.

3. The Gettysburg Field Hospital

The Battle of Gettysburg took place during the American civil war, and resulted in around 50,000 casualties – the most costly battle in US history. In the aftermath of the battle, the Union Army used surrounding farms, barns and churches as makeshift hospitals for the wounded.

David Stewart Farmhouse was one such hospital and many soldiers lost their lives within its walls. The owner, Stephani, says she’s had many encounters with ghosts over the years. Happily – despite their sad history – they’ve all been very friendly. Apparently.

4. The Q Station

The North Head Quarantine station, Sydney, was the final resting place for over 500 of its forced residents. From the 1830s through to 1984 new arrivals in Australia who were suspected of harbouring infectious diseases were confined here.

The station is supposedly Australia’s most haunted spot. In fact, every single building on the site houses ghosts – visitors have spotted nurses, doctors and patients walking the wards. If all this sounds like your cup of tea, then feel free to check-in to the site’s hotel. Hopefully they’ll let you check-out, too…

Note: So this one isn’t actually available on Airbnb, but its on so we think it qualifies! anyone…? Anyone?

5. The Ghost Town Shack

If you’re not content with just one ghost, how about a whole ghost town? The railroad had made Cisco, in Utah, a bustling and wealthy frontier town. But after the construction of the nearby Freeway the town declined – it now sits ruined and deserted.

If you fancy isolation (and a stunning night sky) then two separate shacks are available to rent. You won’t be entirely alone though – Charles Steen, a local businessman, still haunts Cisco. Steen grew rich on nearby uranium deposits, but lost his entire fortune just a few years later. Maybe he just wants some company…

‘The Next Airbnb’ – Five Possible Companies

JustPark Boatsetter Eatwith Peerspace Getaround

Airsorted operate in 22 cities around the world, so we know that the cost of living in one can get pretty pricey these days. Luckily, it seems as if every day there’s a new platform helping you earn some extra cash. Thanks to the booming sharing economy – set to be worth $335 billion to the US economy by 2025 – it’s easier than ever to earn while you’re traveling, working, or even sleeping. We’re tipping these five to be the next Airbnb…

1. Getaround

Getaround is Airbnb for your car. Car owners all over Europe and the US can let their own car out at an hourly rate, or rent one themselves! I hear you, what about insurance? Getaround cover every car for up to $1,000,000 – renters and owners alike.

2. Peerspace

Peerspace recently launched in San Diego, Airsorted’s American home, letting out unique event spaces by the hour. Homeowners, office-owners, and studio-owners alike can rent their space while it’s left idle. Similar to Airbnb but for meetings, performances, events – anything you can think of! Convert your space into cash without making any beds.

Peerspace airbnb
Peerspace offer unique spaces for a range of needs.

3. JustPark

Do you live near the stadium? The station? You could be parking on a goldmine. JustPark allows homeowners to rent out their driveways at an hourly rate. Spaces cost around $10 an hour and are an easy moneymaker if your spot sits empty while you’re at work, running errands, or away.

What even is the sharing economy?

what is sharing economy

4. Eatwith

Airbnb has come along way since 2008, but it started as a way to stay with locals, not just rent their house. Eatwith takes this simple idea and applies it to food. It’s perfect for those amateur chefs among you wanting to show off your skills! You can either host a private event, give a cooking class or act as a food tour guide.

5. Boatsetter

Airbnb for… yep, you guessed it. Boat owners can let for full days or half days, so unless you plan to be on the boat every day next summer this is the perfect money maker. Particularly lucrative on bank holidays – just add water.

We’ve picked five of our favourites here, but there are endless opportunities to explore secondary income options. Whether you have space to fill in your home, driveway or kitchen, the sharing economy is here to help and it’s here to stay. 

Looking to earn your own second income? Find out how much your home could earn you by heading to our Pricing Calculator for an immediate estimate.

Interning at Airsorted: Luke O’Neill (Client Success)

Luke O'Neill graduation Airsorted

English and Economics graduate Luke joined us this summer for a three month, fully-paid internship. Now that he’s back in Ireland studying again, we think it’s high time to catch up with him about his London experience.

Could you describe your internship in three words?

  1. Challenging.
  2. Exciting.
  3. Rewarding.


What interested you about working at Airsorted in the first place?

I finished my degree in May, and was eager to gain some practical business experience before beginning my master’s in Dublin. I’ve always been interested in start-ups – and someday hope to start my own – so working at a rising start-up like Airsorted was a great opportunity. I also think the field Airsorted operates in is very interesting. The world of Airbnb home-sharing is a new-one, so we were the first ones to encounter some of the challenges we faced!


What skills did you develop here?

I worked on the Client Success Team which involved directly liaising with hosts and resolving any issues. This tested and improved my communication and relationship-building skills. 

I was asked to contribute on solutions for wider operational issues too, so I left feeling more confident in my organisation, critical-analysis, and problem solving skills.


London vs. Dublin

Camden Hells or Guinness?  If I suggested anything other than Guinness I could lose my citizenship. 
A full English or full Irish? Has to be the full-Irish. 
Thames or Liffey? Until I get to do a boat party on the Liffey, I’ll vote Thames!
Hampstead Heath or Phoenix Park? I never made it to the Heath! But it’s on my list for next time.
London office or Dublin office? Couldn’t possibly choose.


What was challenging, surprising or enjoyable about your internship?

  • It was quite trying at first, just as starting any new job is. There’s a very steep learning curve and they want employees to deliver right from the start. The benefit is that they immediately give you genuine responsibility, and I feel as though I was playing my part in helping the business. I certainly wasn’t there to make cups of tea!

  • I was surprised and impressed by Airsorted’s eagerness to hear employees’ ideas. If anyone has suggestions (even interns), they want to hear that feedback. If I expressed an interest in a certain area, or felt as though improvements could be made, managers were always willing to see if they were implementable. I am very fortunate to have been given that chance.

  • Besides the summer boat party on the Thames, I think the most enjoyable aspect of the job was being around genuine, smart, friendly people.


What did you get up to in London?

Although my internship was quite busy I did manage to make the most of my time in London. I visited the Houses of Parliament, British Museum, the Sky Garden, and even reached as far as Stonehenge. 

London office awarded top 100
Our brand new London office, based in Farringdon. We were voted one of the top 100 companies to escape to 2019!


What’s next for you?

I’m now studying for a master’s in International Business Management at Trinity College Dublin. I feel that Airsorted was perfect preparation for it and I can apply the knowledge gained there to my course.

I am also working part-time at Airsorted’s Dublin office. I left Airsorted London on a Tuesday and was offered a job in the Dublin office the following week. If you show you want to work hard and learn they will absolutely reward you for that. 

Beyond my master’s I hope to enter a career in consultancy or get involved in the startup scene once again. 

Airsorted are hiring! We’re looking for bright, ambitious candidates with a pro-active nature and a willingness to learn. Sounds like you? Find out more.

Through the Keyhole: 10 Questions with 3 Airsorted Employees

As a service that works closely with many different people, from hosts to housekeepers to handymen and guests, there’s always a lot going on behind the scenes at Airsorted.

We caught up with three team members – Karl from Guest Experience, Jenn from Supplier Management and Sophie from Client Success – to find out more about them and what their working day looks like in the world’s largest host management business.

Karl Frewer, Guest Experience Executive

Describe yourself in three words.

Confident, outgoing, fun.

What do you do at Airsorted?

My role is to ensure that guests have a safe, easy experience when they stay at one of our hosts’ properties. This can include check-ins, issues with amenities in properties, or just sharing suggestions for fun activities to do in the local area: restaurants, local attractions, and a few hidden gems.

What’s the one thing hosts should know about your role?

We always have the interests of our hosts in mind. Guest experience is the name of our team, but really our role sits between our hosts and their guests. For example, there are some occasions when a guest will ask about something that would improve their stay, but we’ll always consider whether something could affect a property or a host negatively in future before saying yes.

What’s your favourite part of your job?

There’s a genuine satisfaction in actually helping people. I once had someone call us in tears on the phone to me because they were tired after travelling, their phone was about to die, and they were having trouble finding the lockbox to a property. It was an easy problem to fix, but I could hear the relief in her voice once she was in the property – such a great feeling!

And the hardest part?  

One of the hardest parts is communication. It’s true that guests can sometimes be difficult, but that’s part of the job. If I’d just arrived somewhere after 24 hours of travelling and the hot water wasn’t working or something, I’d be annoyed too! It’s understandable that people are upset sometimes, but making sure we communicate in the right way can solve a lot of these issues quickly.  It’s something we’re pretty good at too, and that’s amazing – but that doesn’t mean it’s easy!

What’s your hidden talent?

I did acting for a long time, so I’d say performance. It’s because of this that I really enjoy speaking in front of people and meeting new people, I think.

What do you look for in a property when you’re booking as a guest?

Personally, I’m the sort of person who, when I’m booking somewhere, I’m booking somewhere to sleep. I’ll be out most of the day exploring, so as long as the place is clean I’m happy!

What’s your top tip for hosts to get the most from Airsorted?

Generally, we try not to get in contact with hosts unless it’s absolutely necessary – we don’t want to waste people’s time. But if we do get in contact, it means it’s probably pretty important or urgent.

I’d advise hosts to do their best to respond quickly when we do get in touch. And if you take a few extra minutes to fill out your preferences in the host dashboard, that will mean we won’t need to contact you about anything unless it’s important. Doing that makes such a big difference in how effectively we can support your guests!  

What’s been your favourite moment at Airsorted so far?

Ah there was this one really nice review that a guest left. It was shared internally with the rest of the business on Slack, which was really nice as I got to enjoy a bit of recognition from both the guest and the team!

If you didn’t work at Airsorted, what would you be doing right now?

I’d probably be repairing and selling watches. I was repairing watches for a year or two before I started at Airsorted – I liked that it was customer-facing. Come to think of it, that’s what I really like about Airsorted too!

Jenn Ulloa, Senior Housekeeping Supply Analyst

Describe yourself in three words.

Energetic, positive, quick.

What do you do at Airsorted?

I look after the housekeepers. I make sure that they’re trained well, they have everything they need to complete their cleans effectively, and that we have enough housekeepers to meet the demand for cleans, all year round.

What’s the one thing hosts should know about your role?

We spend a lot of time coaching housekeepers. We’re constantly speaking to them before, during and after their cleans, in order to help them do the best job possible. So support and training definitely aren’t lacking when it comes to Airsorted’s housekeeping!

What’s your favourite part of your job?

Engaging with the housekeepers. Getting to meet them in person, learn what makes them tick outside of their job, and maintaining good relationships with them over time.

And the hardest part?  

Managing the schedules over 200 cleaners in London alone! It’s difficult, but we have a great team – so we always pull it off.

What’s your hidden talent?

Tap dancing! I used to do tap, jazz and ballet in my past life.  

What do you look for in a property when you’re booking as a guest?

Cosiness: a place that looks welcoming and doesn’t feel too sterile. I like quirkiness too – interesting books or paintings, something that shows a bit of the host’s personality and makes the property feel more human.

What’s your top tip for hosts to get the most from Airsorted?

It can be easy to forget that housekeepers will be visiting your property between each guest. As a host, it’s really important that after you’ve been staying in a property yourself, you make sure that it is suitably restocked with everything the housekeepers need to do their jobs brilliantly.

What’s been your favourite moment at Airsorted so far?

Sometimes the housekeepers that I coach will come into the office, or I’ll run into them in London – I love that! They’ll give me a hug sometimes; it’s like they’re my buddies!

If you didn’t work at Airsorted, what would you be doing right now?

I’d be working with refugees and migrants – I have a heart for humanitarian aid, and I’ve done a lot of volunteering at refugee camps which was really eye-opening. Sad to see in person, but interesting too.  

Sophie Robinson, Client Success Executive

Describe yourself in three words.

Happy, friendly, kind.

What do you do at Airsorted?

I’m the point of contact for my hosts and I’m responsible for looking after their properties when they’re being rented out. I keep a watchful eye on the condition of properties, make sure they’re performing well, and I’m available to answer any questions my hosts have.

What the one thing hosts should’s know about your role?

We want what’s best for you! Airsorted earns from commission, so it’s in our interests to make sure you are looked after and your property is earning you money. We only succeed when our hosts do.

What’s your favourite part of your job?

Going and meeting people at their properties – I love building good relationships with my hosts and finding out all the unique things about their properties. Face to face is my favourite way to get to know my hosts properly.

And the hardest part?

The hardest part is speaking to a host if something hasn’t gone quite right. The reality with hosting, and host management in general, is that there are lots of people involved: guests, housekeepers, guest support, maintenance people, hosts and more. As with other parts of the hospitality industry, like restaurants for example, no matter how well you prepare there’s always a chance that human error can occur. Dealing with these unexpected issues can be a real challenge, but it’s also so rewarding when an issue is resolved satisfyingly for everyone involved.

What’s your hidden talent?

I do life drawing! I’m just really good at drawing naked bodies. I don’t know why.

What do you look for in a property when you’re booking as a guest?

I see an Airbnb as a home away from home, so you can really get a feel for what it’s like to live somewhere else for a couple of nights. I look for good decor – to me, that’s somewhere that is a bit quirky with cool art, nice furniture… A nice environment to spend time in. A bit of an aspirational feel too, perhaps!

What’s your top tip for hosts to help them get the most from Airsorted?

Trust the service. We look after peoples’ property, something that’s both very valuable and very personal, every single day – and we really do have your best interests at heart. It’s important to us that you feel confident with us looking after your property.

What’s been your favourite moment at Airsorted so far?

I think my favourite moment is ‘Superhost Day’. This comes about once every three months, and it’s when Airbnb send emails to let us know which of our hosts have become Superhosts. I get to email lots of hosts and let them know the good news, that they’ve become Superhosts!

If you didn’t work at Airsorted, what would be doing right now?

I’d be travelling every continent of the world, having a good old adventure!